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8x8 Support

Callback Offer Does Not Ring the Agent Phone


Callbacks offered to 8x8 Contact Center agents do not ring the agent's Workplace phone.

For example, when a Callback is offered to an Agent, the 8x8 Agent console displays the Start button but does not ring the Agent's Workplace phone.

Applies To

  • 8x8 Contact Center
  • Outbound Phone Queue
  • Callbacks


Please create a case with 8x8 Technical Support.


This is a limitation of the callback feature.

Additional Information

A possible workaround is to turn on Interaction Sound.

  1. Log in to the Agent console.
  2. Select Menu > Profile.
  3. In the Personalization section, set a sound for the Interaction Sound.
  4. Click Save.



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