Can an agent post notices for all other agents?
Applies To
- 8x8 Contact Center
- 8x8 Agent Workspace
- Configuration Manager for Contact Center
Answer
Agents can only post Notices for the Agent Group that agent belongs to.
Supervisors, however, can post Notices to all Agent Groups that they are assigned to.
Additional Information
For information about making an Agent into a Supervisor, see Assign Supervisor Levels in 8x8 Agent Workspace.