When in 8x8 Agent Console, attempting to change enabled queue gets the message "Contacting server", and hangs there.
The Agent can take calls and do other work in the console.
- 8x8 Contact Center
- 8x8 Agent Console
- Log the Agent out of Agent Console.
- Close the browser.
- Open the browser.
- Clear the browser cache and cookies.
- Log the Agent back into the Agent Console.
The Agent can now change the enabled queues successfully.
Cached data in the browser is preventing the queue changes to be made with the 8x8 server.