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Does the forget password become disabled if the account is locked?
8x8 Support

Does the forget password become disabled if the account is locked?

Question 

Does the forget password become disabled if the Agent account is locked?

Applies To

  • 8x8 Agent Console

Answer

  • Once the Agent account is locked, they have to wait for the lockout period to pass then the forget password link will generate the email
  • An administrator can also unlock a user account to give immediate access to the locked-out user. This prevents the user from being idle during an accidental lockout.