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How to Access 8x8 Contact Center Business Intelligence
8x8 Support

How to Access 8x8 Contact Center Business Intelligence

To access 8x8 Contact Center Business Intelligence, log into 8x8 Agent Console with your login credentials. Learn more here.

Objective

To log into 8x8 Contact Center Business Intelligence.

Applies To

  • Contact Center Analytics
  • 8x8 Agent Console
  • Business Intelligence

Procedure

  1. Log into 8x8 Agent Console with your login credentials.
  2. Click on the Applications icon.
  3. Select Business Intelligence icon.
    VCC_Analytics.JPG
  4. This will launch 8x8 Contact Center Analytics utilizing your Agent Console credentials.

Additional Information

See Contact Center Analytics for information about the new Contact Center Analytics.

 

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