How to Cold or Blind Transfer a Call to An Agent

Objective

Blind transferring a call to an agent (transferring without first speaking to the receiving agent).

Applies To

• 8x8 Contact Center
• Blind Transfer

Procedure

Ensure that, during an active call, you announce to the caller about the intended transfer.

1. Click Agents tab to view the status of other agents in the Agent Directory. 
2. Select an agent and click Blind Transfer. The call is transferred to the selected agent.