The following article explains the use case where 8x8 Contact Center Agents would like to call or chat with VO Agents.
- 8x8 Contact Center
- 8x8 Agent Console
- Virtual Office
- From the 8x8 Agent Console, click Directory.
- Search for the VO user you wish to chat with.
- Click the Chat or Call icons respectively.
The feature is used so agents can connect to other experts within organizations, either calling them on a second line (or merging with customer call) or by opening up chat sessions with them.