To force log out an agent, in the event that they have forgotten to do so themselves.
- 8x8 Agent Console
- Log in to 8x8 Agent Console as a Supervisor agent.
- Select Menu > Monitoring, the Monitoring dialog opens.
- Select the Agent Management tab.
- Select the Monitor sub-tab.
- Check the box Logged in, the logged in agents are displayed.
- In the Action column, click the logout icon (looks like a door with an arrow pointing to the right).