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How to Force Log Out an Agent
8x8 Support

How to Force Log Out an Agent

Objective

To force log out an agent, in the event that they have forgotten to do so themselves.

Applies To

  •  8x8 Agent Console

Procedure

  1. Log in to 8x8 Agent Console as a Supervisor agent. 
  2. Select Menu > Monitoring, the Monitoring dialog opens. 
  3. Select the Agent Management tab
  4. Select the Monitor sub-tab
  5. Check the box Logged in, the logged in agents are displayed. 
  6. In the Action column, click the logout icon (looks like a door with an arrow pointing to the right).

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