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How to Obtain 8x8 Contact Center Agent Status Changes
8x8 Support

How to Obtain 8x8 Contact Center Agent Status Changes

To obtain 8x8 Contact Center Agent status changes, log into 8x8 Agent Console, and then go to Menu. Learn full steps here.

Objective

How to obtain 8x8 Contact Center Agent status changes.

Applies To

  • All Versions of 8x8 Contact Center
  • 8x8 Agent Console

Procedure

  1. Log into 8x8 Agent Console.
  2. Go to Menu.
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  3. Select Report.
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  4. Click on New Report.
    clipboard_e4675be8aa5fa58897789c94af0672d7b.png
  5. Go to the Agent section.
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  6. Select Status change details.
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  7. Click Next.
  8. Set the criteria.
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  9. Run the report.

Additional Information

You will need to have Supervisor permissions in an effort to access Reports.

 

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