An agent tries to log in and gets the message: "Maximum concurrent log ins reached."
- 8x8 Agent console
Have any agents, that are not working, log out of the 8x8 Agent console.
The number of agents already logged in has reached the number of Concurrent Seats for the 8x8 Contact Center account.
You can force agents to log out. See How to Force Log Out An Agent.
To get additional Concurrent Seats contact your 8x8 Sales representative. If you do not know your sales representative, call the main 8x8 Sales team on 866-879-8647.