Unable to access 8x8 Contact Center Call Recordings
Symptom
Unable to access 8x8 Contact Center Call Recordings.
Applies To
- Call Recordings
- 8x8 Contact Center
Resolution
- Log into Contact Center Configuration Manager.
- Select Agents from the left-hand panel.
- Edit the Supervisor account.
- Select the Supervisor tab.
- Select Agent Groups sub-tab.
- Assign the Account to appropriate Groups.
- Select the Save.
Cause
Supervisor is not added to the preferred Agent Groups.