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8x8 Support

Unable to access 8x8 Contact Center Call Recordings

Symptom

Unable to access 8x8 Contact Center Call Recordings.

Supervisor_Monitoring.JPG

 

Applies To

  • Call Recordings
  • 8x8 Contact Center

Resolution

  1. Log into Contact Center Configuration Manager.
  2. Select Agents from the left-hand panel.
  3. Edit the Supervisor account.
  4. Select the Supervisor tab.
  5. Select Agent Groups sub-tab.
  6. Assign the Account to appropriate Groups.
  7. Select the Save.
    Supervisor_Groups.JPG

Cause

Supervisor is not added to the preferred Agent Groups.