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Is message lay down available?
8x8 Support

Is message lay down available?

Question

Is message lay down available? i.e. a pre-recorded message that is played to recipients of outbound calls for agentless campaigns

Applies To

  • VCC

Answer

Message lay down in the form of broadcasting (plays a given message to everyone dialed on a list) is available via the Callback API.

callback screenshot.png

Additionally for any abandons calls, a message/file can be played that is configurable per campaign.

 

 

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