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What's the minimum number of agents I need to effectively use predictive dialing ?
8x8 Support

What's the minimum number of agents I need to effectively use predictive dialing ?

Applies To

  • VCC

Answer

The predictive dialing algorithm is most efficient for five+ agents in order to optimize dialing results. While the system can support predictive dialing with as few as just two agents, you will not recognize the same efficiency gains.

 

 

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