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What type of reports are there for Campaigns?
8x8 Support

What type of reports are there for Campaigns?

Applies To

  • VCC

Answer

All campaigns utilize an outbound queue and agents so you can also use the usual queue/agents real-time/historical reports.

8x8 has 3 campaign-specific reports:

  1. Campaign Details is a high-level view of all campaigns clipboard_ee99f011b94eea9338ff44941ffeecef2.png

  2. Campaign Record Details is a detailed view (per campaign) that looks at all customers dialedclipboard_e21913e8b044aaa483a632ae837f91ea8.png

  3. Campaign Transaction Details the last report will show all calls made to all customers.clipboard_e7c76e01fc8cec1050ddd2fd9e8343e7a.png