Skip to main content
How to view what numbers are still sitting in the callback queue
8x8 Support

How to view what numbers are still sitting in the callback queue

 

Question 

How do I view what numbers are still sitting in the callback queue?

Applies To

  • Contact Center

Answer

You can do this using the all interaction API (for information on the API's you can go to here)

allinteractions API can give it when doing the following

https: //vcc-{cluster}.8x8.com/api/tstats/rpstats/allinteractions/.json?d={date range}&n={offset}&{query variables} does bring it up when you determine {query variables} as follows:

  • accept-timestamp as blank
  • queue name
  • abandon-timestamp as blank

This will then bring back details of what is still in your queue that has not yet been accepted or abandoned...