How to view what numbers are still sitting in the callback queue
Question
How do I view what numbers are still sitting in the callback queue?
Applies To
- Contact Center
Answer
You can do this using the all interaction API (for information on the API's you can go to here)
allinteractions API can give it when doing the following
https: //vcc-{cluster}.8x8.com/api/tstats/rpstats/allinteractions/.json?d={date range}&n={offset}&{query variables} does bring it up when you determine {query variables} as follows:
- accept-timestamp as blank
- queue name
- abandon-timestamp as blank
This will then bring back details of what is still in your queue that has not yet been accepted or abandoned...