Adding a New Line of Text Using the 8x8 Contact Center CRM API (WAPI)

Objective

To add a new line in the case description using the 8x8 Contact Center CRM API.

Applies To

• 8x8 Contact Center CRM API (WAPI)

Procedure

Use \n to add a new line in an API XML field such as the description:

<wapi><tenant>tenant</tenant><username>username</username><password>password</password><COMMAND OBJECT="Case" ACTION="Add"><ACCOUNTNUM>10000001</ACCOUNTNUM><SUBJECT>Test new lines</SUBJECT><DESCRIPTION>Line 1 \nLine2 \n Line 3</DESCRIPTION></COMMAND></wapi>