Skip to main content
Agent: Time on status report processing transaction time is abnormally high
8x8 Support

Agent: Time on status report processing transaction time is abnormally high

 

Symptom

Agent: Time on status report; processing transaction time is abnormally high.

For example over 20 hours for an agent for a completed day or close to the total number of hours of the current day

Applies To

  • Contact Center
  • Agent Console supervisor historical report

Resolution

  1. Identify if the issue is ongoing, the current days processing transaction time is high
  2. Raise a case to 8x8 Support

Cause

This is caused by stuck event events in the backend for the tenant.

Additional Information

We are not able to correct the historical data already populated into the report, however, we can clear the stuck events to correct this going forwards

 

  • Was this article helpful?