Agent status code is not showing in Monitoring Tool

Symptom

Agent status code is not showing in Monitoring - > Agent Management - > Real Time - > Status Code

Applies To

• 8x8 Contact Center Console

Resolution

1. Login into VCC Configuration Manager
2. Navigate to Users - Edit User - General - Software Language
3. The Software language of the user should be same as the Primary language of Status Code
   

Cause

Agent software language is different than the Primary language of Status Code.

Additional Information

The issue is resolved in Contact Center version 9.10.0