Obtain a report with the status changes of agents in Contact Center
- Contact Center
- Analytics for Contact Center
- Login to Analytics for Contact Center
- From the menu, select Detailed Reports > Agent Status Change. The report template launches.
- Optionally, customize the template by selecting the date range and further by applying the search filters.
- Click Search to view the data or Save to save the customized report for reuse.
- To customize the viewable data, select Customize table, select data fields to hide or view and then click Search
Additional information can be found here.