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How to view agent monitoring without opening a new window.
8x8 Support

How to view agent monitoring without opening a new window.

 

Objective

Enable an agent to view the 'Monitoring' tab within VCC AGUI, as seen below, without having to open it in a separate window via the menu.

clipboard_edde98b37f6ca2a1bda06a4bfa014fdb3.png

Applies To

  • VCC

Procedure

  1. Login to VCC Configuration Manager and select 'Users' from the sidebar. 
  2. Locate the desired user and then select the edit option.
  3. Go to 'CRM & Tab permissions' and tick the 'View' option for monitoring, as seen below.clipboard_e8eb42b23a72e8f68bb360cbb7f622027.png
  4. Ask the user to log out of VCC AGUI, and then back in. They will now seen the monitoring tab without going via the menu.

 

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