Queues are not showing in VCC Monitoring - Queue Management tab
Objective
Show queues in the Queue Management tab in VCC Agent Console.
Applies To
- VCC Supervisors
Procedure
- Log in to your VCC Agent Console, access Menu at the top and then the Monitoring tab.
- Within Monitoring tab, go to Setup.
- Tick the boxes corresponding to the queues you would like to monitor and see in the Queue Management tab.
