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Why can't I see voicemail interactions in playback?
8x8 Support

Why can't I see voicemail interactions in playback?

Applies To

  • Contact Centre Console

Answer

It is not possible to search for and listen to voicemail interactions via Monitoring > Playback. Voicemail interactions cannot be found in Monitoring > Playback because they are not 'live' voice interactions. These can be found in Customer Experience.