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Agent List in Monitoring Is Blank
8x8 Support

Agent List in Monitoring Is Blank

Symptom

Agent Monitoring tabs are blank in 8x8 Agent Console despite having supervisor permissions set in Contact Center Configuration Manager.

Applies To

  • 8x8 Agent Console
  • 8x8 Contact Center

Resolution

If proper permissions are set in Contact Center Configuration Manager so that you have permissions for both Queue and Groups of agents, check the following in the 8x8 Agent Console.

  1. Log in to Agent Console.
  2. Click Menu.
    clipboard_e23e99de2b1c0c6a2a5344b3807c03807.png
  3. Click Monitoring.
    clipboard_e34e49a336b32226d191ac3bfc58527db.png
  4. In Monitoring click Setup.
    clipboard_e02d4b9dcd5c6c21ea214ea3aeff5455b.png
  5. Make sure all the appropriate QueuesGroups and Campaigns are checked off here.
    clipboard_e9c1639de156b2f0ac122b800b41542d9.png
  6. Click Save Changes.

Cause

Agent monitoring requires both proper permissions in Contact Center Configuration Manager and needs to be enabled in Agent Console.  

 

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