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Why are broadcast messages received by agents not in the agent group?
8x8 Support

Why are broadcast messages received by agents not in the agent group?

Question

Why am I receiving 8x8 Contact Center Broadcast messages even though I am not in the destination Agent Group?

Applies To

  • 8x8 Contact Center
  • Broadcast Messages

Answer

This is by design.

If a user is not part of the Agent Group but is a Supervisor assigned to that Agent Group, they will also receive the Contact Center Broadcast messages for that particular Agent Group.

 

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