How to Identify Who Ended the Call in 8x8 Contact Center
Objective
To identify who ended the call in 8x8 Contact Center.
Applies To
- 8x8 Contact Center
- Customer Experience
Procedure
- From your 8x8 Agent Console, click Applications (9 dots button, top left).
- Select Customer Experience.
- Select the appropriate information to filter for the call in the left side panel.
- Select the call from the right side of the screen. You can see from this screen who hung up the call in the Hangup by column.
- You can also see the number that called in under the Caller Name.
- You can also see the number that called in under the Caller Name.