How to Identify Who Ended the Call in 8x8 Contact Center

Objective

To identify who ended the call in 8x8 Contact Center.

Applies To

• 8x8 Contact Center
• Customer Experience

Procedure

1. From your 8x8 Agent Console, click Applications (9 dots button, top left).
2. Select Customer Experience.
   
    
3. Select the appropriate information to filter for the call in the left side panel.
   
    
4. Select the call from the right side of the screen. You can see from this screen who hung up the call in the Hangup by column.
   
    
   • You can also see the number that called in under the Caller Name.