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8x8 Support

How to Identify Who Ended the Call in 8x8 Contact Center

Objective

To identify who ended the call in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Customer Experience

Procedure

  1. From your 8x8 Agent Console, click Applications (9 dots button, top left).
  2. Select Customer Experience.
    2019-01-07_10-06-50.png
     
  3. Select the appropriate information to filter for the call in the left side panel.
    clipboard_e9df7563bc9aee380add714853641f982.png
     
  4. Select the call from the right side of the screen. You can see from this screen who hung up the call in the Hangup by column.
    2019-01-07_10-11-06.png
     
    • You can also see the number that called in under the Caller Name.
      2019-01-07_10-13-38.png

 

 

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