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How to View 8x8 Contact Center Chat Transcripts
8x8 Support

How to View 8x8 Contact Center Chat Transcripts

Objective

How to view 8x8 Contact Center chat transcripts. 

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console

Procedure

  1. Log in to 8x8 Agent Console.
  2. Click on menu and then the monitoring tab from the dropdown. clipboard_e32222f72fc5e03959ffb0160e73a7a0c.png
  3. Then click on the chat tab to see all chat transactions.
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