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Monitoring Tool Command Is Not Populating the Right Data
8x8 Support

Monitoring Tool Command Is Not Populating the Right Data

Symptom

In the Monitoring tool in 8x8 Contact Center, Advanced Search, the Contact/Date "equals" is not pulling up any information.

Applies To

  • 8x8 Contact Center
  • Supervisor
  • Reporting

Resolution

Use contains instead of equals in the Advanced Search.