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Unable to Play a Downloaded 8x8 Contact Center Call Recording
8x8 Support

Unable to Play a Downloaded 8x8 Contact Center Call Recording

Symptom

When trying to play an 8x8 Contact Center call recording that has been downloaded locally the file will not play. The file shows as having a zero duration.

Applies To

  • Windows Media Player

Resolution

Please use an alternative media player such as VLC Player or Audacity.