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Unable to Play a Downloaded 8x8 Contact Center Call Recording
8x8 Support

Unable to Play a Downloaded 8x8 Contact Center Call Recording

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Symptom

When trying to play an 8x8 Contact Center call recording that has been downloaded locally the file will not play. The file shows as having a zero duration.

Applies To

  • Windows Media Player

Resolution

Please use an alternative media player such as VLC Player or Audacity.