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What does Direct Call mean when looking at agent status?
8x8 Support

What does Direct Call mean when looking at agent status?

Question 

In the Agent interface, the list of agents sometimes shows a red phone handset icon next to an agent's name. When hovering over the red phone icon, Direct Call is displayed.

Applies To

  • 8x8 Agent Console
  • Direct Call

Answer

Direct Call is when an agent receives a call from another agent.

Additional Information

For the instructions to correctly transfer a call from one agent to another agent, see Transferring a call fails to change agent status to Busy.