8x8 Agent Console and Virtual Office Integration Users Receive a Blank Screen at Login

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Symptom

While attempting to log into 8x8 Agent Console or Virtual Office integrations, users are presented with a blank screen.

Upon launching the Chrome Developer Tools (F12) and replicating the issue, a "500 Internal Server Error" is presented in the Console log.

Applies To

Contact Center (aka VCC)
Virtual Office Integrations v2.x through v3.1
Integration login
Google Chrome v80

Resolution

Our engineering team is currently working to permanently resolve this issue. In the meantime, the only workaround is to change your G Suite Policy and rollback Google Chrome to version 79. Follow Rollback Chrome Browser to a previous version to do so.

Cause

The cause of this issue is Google's recent update of the Chrome web browser to version 80.

Specifically, Chrome version 80 now enforces the SameSite secure cookie feature, which disables third-party cookies and prevents cross-domain or third party access (8x8) to the primary domain (such as Salesforce).