Skip to main content

 

 
8x8 Support

Agent Workspace Connection Closed Error in Salesforce Integration

  1. Last updated
  2. Save as PDF

Symptom

When you have multiple Salesforce tabs open, you receive an error in Agent Workspace that reads, "Connection Closed."

Applies To

  • Agent Workspace
  • 8x8 Contact Center
  • Salesforce Integration

Resolution

Close multiple tabs and use one Salesforce tab when using Agent Workspace.

Cause

Agent Workspace does not support multiple logins, so this results in a Connection Closed error when multiple Salesforce tabs are open.