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VCC AGUI connection closed error in Salesforce Integration
8x8 Support

VCC AGUI connection closed error in Salesforce Integration

Symptom

VCC AGUI connection closed error in Salesforce (Lightning) Integration

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Applies To

AGUI , when agents open multiple salesforce tab

Resolution

  1. Close multiple tab and use one salesforce tab where AGUI is present.

Cause

AGUI does not support multiple login resulting in error as " connection closed" .