Skip to main content
What VCC Domain should be set in Contact Centre Integration
8x8 Support

What VCC Domain should be set in Contact Centre Integration

 

Applies To

  • 8x8 Contact Centre version 3.1 integrations

Answer

This setting can be found in the Integration panel, Settings, Advanced.

Contact Centre integration panel advanced settings.png

In the below URL change:

  • xx1 for the cluster for your tenant
    • Check the URL when logged in to Configuration Manager or Agent Console

 

  • tenantName for your  tenant name
    • Check tenant name in Contact Center Configuration Manager, Home, Profile

X-Series Contact Center

https://sso.8x8.com/login/vcc-xx1?username=tenantName

Standalone Contact Center

https://vcc-xx1.8x8.com