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Zendesk Gathering Console and Network Logs (HAR File) from the Contact Centre for Zendesk Interface in Chrome
8x8 Support

Zendesk Gathering Console and Network Logs (HAR File) from the Contact Centre for Zendesk Interface in Chrome

Objective

Gathering Console and Network Logs (HAR File) from the Contact Centre for Zendesk Interface in Chrome

Applies To

  • Contact Center
  • Zendesk Integration
  • Google Chrome

Procedure

  1. Open Chrome
  2. If using Incognito ensure that you un-select block third party cookies

chromeIncognito.png

  1. Log in to Zendesk and the integration communication panel.
  2. Right-click on the 8x8 communication panel and select Inspect to open the Chrome developer console

clipboard_ec360a60b7ab2c26ad0fc2dd882a1a10b.png

  1. On the Network tab check the Preserve log option

chrome network preserve log.png

  1. On the Console tab check the Preserve Log option

chroem console preserve log.png

  1. Replicate the issue.
  2. In the Chrome developer console Network tab, right-click on any entry in the Name column and select Save all as HAR with content.
  3. Save the HAR file.

chromeSaveNetworkLogHAR.png

  1. In the Chrome developer console Console tab, right-click anywhere in the pane and select Save as.
  2. Save the LOG file.

chromeSaveConsoleLogs.png

Additional Information

Screenshots or a screen recording of the issue are often useful if possible.

For call related issue please also include details of the call you have captured when submitting the logs to 8x8 support 

Details to include;
Date:
Time: (inc. Time Zone)
Source Number:
Destination Number:
Fault Description: