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Ensure Agents Are Processing Payments in the Correct PCI Pal Environment
8x8 Support

Ensure Agents Are Processing Payments in the Correct PCI Pal Environment

Objective

Ensure agents are processing payments in the Live/Production PCI Pal environment.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • PCI Pal

Procedure

PCI Pal is used in conjunction with the 8x8 Agent Console by establishing a call and utilizing the PCI Pal widget. To avoid a payment being processed via the test environment, agents should ensure that they select the correct Live account at the bottom of the PCI Pal widget.

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