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Users Are Unable to Log in to Mycontactual URL
8x8 Support

Users Are Unable to Log in to Mycontactual URL

Symptom

When attempting to access your 8x8 Contact Center services through a Mycontactual.com URL, you are unable to log in.

Applies To

  • 8x8 Contact Center
  • My Contactual
  • Agents
  • Admins
  • APIs

Resolution

To obtain the new hostname information, see the Platform URL Guide.

Cause

The Mycontactual.com domain name is being retired. Email notifications were sent to affected users.

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