Sender Policy Framework (SPF) settings for sending emails using 8x8 Contact Centre Internal SMTP Server
Applies To
- Contact Center
- VCC Internal SMTP Server
- Sender Policy Framework (SPF)
Answer
One of the following needs to be added the Sender Policy Framework (SPF) record of the domain of the email address you are sending emails from.
either
include:_vccnets.8x8.com
or
ip4:<datacentersubnet>
| Data Centre Site | Cluster | IPs |
|---|---|---|
| US West Coast (US1) | NA1-6, NA11-16, NA-21 | 8.21.164.0/24 |
| US East Coast (US2) | NA7-10, NA17-20, NA27-30, NA37-40 | 8.28.3.0/24 |
| Canada (SK1) | CA1-2 | 142.165.219.0/24 |
| Canada Ontario (ON1) | BC1-3 | 50.100.15.0/24 |
| United Kingdom (UK2) | EU2-3 | 217.163.57.0/24 |
| United Kingdom (UK3) | EU4-14 | 109.70.58.0/24 |
| Hong Kong (HK1) | AP1 | 103.252.162.0/24 |
| Australia (SY1) | AU1 | 103.239.164.0/24 |
Additional Information
Failure to add the SPF record can result in emails being blocked and not being received by the recipients.