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Sender Policy Framework (SPF) settings for sending emails using 8x8 Contact Centre Internal SMTP Server
8x8 Support

Sender Policy Framework (SPF) settings for sending emails using 8x8 Contact Centre Internal SMTP Server

 

Applies To

  • Contact Center
  • VCC Internal SMTP Server
  • Sender Policy Framework (SPF)

Answer

One of the following needs to be added the Sender Policy Framework (SPF) record of the domain of the email address you are sending emails from.

either
include:_vccnets.8x8.com

or
ip4:<datacentersubnet>

Data Centre Site IPs
US West Coast (NA1-6, NA11-16) 8.21.164.0/24
US East Coast (NA7-10, NA17-20, NA27-30, NA37-40) 8.28.3.0/24
Canada (CA1-2) 142.165.219.0/24
Canada Ontario (BC1-3) 50.100.15.0/24
United Kingdom 1 (EU2-3) 217.163.57.0/24
United Kingdom 2 (EU4-11) 109.70.58.0/24
Hong Kong (AP1) 103.252.162.0/24
Australia (AU1) 103.239.164.0/24

Additional Information

Failure to add the SPF record can result in emails being blocked and not being received by the recipients.

 

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