Unable to Find and Add Users to 8x8 Contact Center Role

Symptom 

Users cannot be found or added to the Contact Center role.

Applies To

• 8x8 VCC Contact Center
• 8x8 Admin Console

Resolution

1. Log in to 8x8 Admin Console.
2. Click Assignments > +Create assignment.
3. Fill in the following fields:
   • Assign to
   • Scope
   • Role
4. Select VCC Admin for the role.
5. Click Save.

Cause

VCC Admin role is required and must be assigned within 8x8 Admin Console.