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Why I am unable to find and add users to 8x8 VCC Contact Center role ?
8x8 Support

Why I am unable to find and add users to 8x8 VCC Contact Center role ?

Objective

This article describes the use case of adding users to the 8x8 VCC Contact Center Role.

Applies To

  • 8x8 VCC Contact Center.
  • 8x8 Configuration Manager

Procedure

1. Open 8x8 VCC Configuration Manager

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    -> Go to Security -> Roles -> Select a specific Role -> Edit

2. Under Assignment, you will observe that you cannot find the user you wish to add to this specific role;

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3. In order to resolve this, from the 8x8 SSO Page -> Open 8x8 VO Configuration Manager

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  -> Go to Company -> Admins

4. Under Company Administrators -> Expand the Add Admins drop-down 
   -> search and add the required user.

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As a result of adding the user as a company Admin in 8x8 VO Configuration Manager, you will now be able to find the user within 8x8 VCC Configuration Manager under Security -> Roles -> Assignment section.

 

 

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