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Can I select the Facebook page that is setup as a social channel in 8x8 Contact Center?
8x8 Support

Can I select the Facebook page that is setup as a social channel in 8x8 Contact Center?

Applies To

  • 8x8 Contact Center 
  • Social channels

Answer

No, when setting up a social channel, it will set up channels for each page of the Facebook account you use during the setup process.

Additional Information

If you are going to have both test and production pages for social channels we recommend using one Facebook account for the test page or pages, and a second account for your production page or pages.

 

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