Making a verification call from the Agent Console Profile
- 8x8 Contact Center
- Agent Console
- Click Work Offline. Agent Console makes you unavailable for new interactions.
- Go to My Profile. Agent Console displays the profile configuration page.
- Enter your Workplace Phone or Workplace SIP URI under Personal.
- Note: This number should be entered either with a leading "00" and country code (e.g. UK = 0044), or if this is not working, with a leading "+" and country code (e.g. UK = +44).
- Click Make Verification Call to verify if the phone works.