Making a verification call from the Agent Console Profile
- 8x8 Contact Center
- Agent Console
- Click Work Offline. Agent Console makes you unavailable for new interactions.
- Go to My Profile. Agent Console displays the profile configuration page.
- Enter your Workplace Phone or Workplace SIP URI under Personal.
- Note: This number should be entered either with a leading "00" and country code (e.g. UK = 0044), or if this is not working, with a leading "+" and country code (e.g. UK = +44).
- The 8x8 Work extension number of the end user can be entered also, if 8x8 Work is being used. Please make sure that you enter the 8x8 Work extension number, not VCC extension.
- Click Make Verification Call to verify if the phone works. The end user will receive a test call on the endpoint.