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Timeout Errors or Audio Problems Occur on Bria Softphone
8x8 Support

Timeout Errors or Audio Problems Occur on Bria Softphone

Symptom

When using your Bria softphone, you are experiencing timeout errors or one-way audio problems.

Applies To

  • Bria softphone
  • Timeout Error
  • One-Way Audio

Resolution

  1. Your Bria Account Settings.
  2. SIP Account.
  3. Topology.
  4. Try all four different firewall traversal methods settings found. (If you try STUN, please enter: stun.counterpath.com in the server address field found below the four options.)

Cause

Network configuration is preventing data from reaching the Bria softphone.

Additional Information

Please note that the full-time operation of the CounterPath STUN server is not guaranteed.

 

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