Timeout Errors or Audio Problems Occur on Bria Softphone

Symptom

When using your Bria softphone, you are experiencing timeout errors or one-way audio problems.

Applies To

• Bria softphone
• Timeout Error
• One-Way Audio

Resolution

1. Your Bria Account Settings.
2. SIP Account.
3. Topology.
4. Try all four different firewall traversal methods settings found. (If you try STUN, please enter: stun.counterpath.com in the server address field found below the four options.)

Cause

Network configuration is preventing data from reaching the Bria softphone.

Additional Information

Please note that the full-time operation of the CounterPath STUN server is not guaranteed.