Timeout Errors or Audio Problems Occur on Bria Softphone
Symptom
When using your Bria softphone, you are experiencing timeout errors or one-way audio problems.
Applies To
- Bria softphone
- Timeout Error
- One-Way Audio
Resolution
- Your Bria Account Settings.
- SIP Account.
- Topology.
- Try all four different firewall traversal methods settings found. (If you try STUN, please enter: stun.counterpath.com in the server address field found below the four options.)
Cause
Network configuration is preventing data from reaching the Bria softphone.
Additional Information
Please note that the full-time operation of the CounterPath STUN server is not guaranteed.