Unable to Make Outbound Calls in 8x8 Contact Center
Symptom
Agents are unable to make outbound calls in 8x8 Contact Center.
Applies To
- 8x8 Contact Center
- Configuration Manager for Contact Center
- Outbound Calls
Resolution
Check Outbound Codes
- Log in to Configuration Manager for Contact Center.
- Click Outbound Phone Codes.
- Under Active check the box for the code that needs to be active.
- Click Save.
Cause
This can happen if a phone number has been recently removed or deleted from the 8x8 account.
Additional Information
Try clearing browser cache and cookies, and if the issue persists, please create a case with 8x8 Technical Support.