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What is the maximum call queue threshold in 8x8 Contact Center?
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What is the maximum call queue threshold in 8x8 Contact Center?

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Answer

The maximum amount of calls you can have in one Virtual Contact Center (VCC) call queue is equal to twice the amount of VCC seats you have purchased.

As an example, if you have purchased 20 VCC seats, you can have a max of 40 calls waiting per call queue.