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What kind of Facebook account do I need for a Contact Center Social Channel?
8x8 Support

What kind of Facebook account do I need for a Contact Center Social Channel?

Answer

You need a valid Facebook account that has at least one page. If your Facebook account does not have a page, follow the instructions below to create one.

  1. Log into your Facebook account.
  2. From the left menu, under Create, click Page. You might need to scroll down.
    Facebook KB 01.jpg
  3. You will most likely use the Business or Brand type page. Fill out the proper values and create and set up the page.
  4. Once the Facebook page is created, it is helpful to copy the URL of the page to use when testing it.