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2021-03-11: Analytics for 8x8 Work - Call Leg Reports Discrepancy (Resolved)
8x8 Support

2021-03-11: Analytics for 8x8 Work - Call Leg Reports Discrepancy (Resolved)

 

Symptom

On March 11, 2021 a new version of Analytics for 8x8 Work was released (late evening, Pacific time).

This change initially caused an issue with the Call Legs option of Scheduled Reports > Call Detail Records.

Call Leg reports that were run immediately after the new Analytics version release were populated with Call Records instead of Call Legs. This would result in inaccurate report information, displaying significantly fewer records and fields in the report.

Issue time frame: March 11-13, 2021.

Applies To

  • Analytics for 8x8 Work
  • Scheduled Reports

Resolution

This issue has been corrected as of Sunday, March 14.

Correct scheduled reports will be regenerated over the next several days and re-sent to all recipients. In the meantime, the Analytics user interface and API reports remain correct and can be used as a temporary replacement, if required.

Cause

The cause of this issue is under investigation.