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8x8 Support

Are Ring Groups with No Activity Shown in the Ring Groups Summary Report

Question

If a Ring Group has no activity, will it be included in the Ring Groups Summary report?

Applies To

  • Analytics for 8x8 Work
  • Ring Groups Summary
  • Ring Groups

Answer

The Ring Groups Summary Report will not generate line entries for Ring Groups that do not have activity during the selected time frame. This is the correct behavior for the Ring Groups Summary Report.

Additional Information

This is different from the legacy Ring Group Summary report that used to show the information for Ring Groups with no calls.

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