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Are calls from Ring Groups included in the Extension Summary report
8x8 Support

Are calls from Ring Groups included in the Extension Summary report

 

Applies To

  • Analytics for 8x8 Work
  • Extension Summary

Answer

Yes, calls from Ring Groups are included in the Extension Summary report.

Additional Information

Depending on how the Ring Group is configured a single call may be be offered to a member of the Ring Group multiple times. Even if the call is offered more than once, it will only show as one call in the Extension Summary report. This can lead to a discrepancy in how many calls are seen on the endpoint itself and how many calls show in the report. 

 

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