Calls not showing in Extension Summary Report for the extension when Using Click To Dial
- Analytics for 8x8 Work
- Work for Desktop Call using Click to dial
- This does not affect Work for Desktop Call Using Deskphone
The ClickToDial calls can be seen in the Analytics for 8x8 Work Call Detail Records
The call originates from the ClickToDial service in the backend rather than the users extension.
This is a known limitation in the Analytics for 8x8 Work report which may be improved in future versions.