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Calls over 3 hours do not show up in Call Detail Records
8x8 Support

Calls over 3 hours do not show up in Call Detail Records

Symptom

Calls are not showing up in Call Detail Records for Analytics for 8x8 Work.

 

Applies To

  • Analytics for 8x8 Work
  • Call duration exceeding 3 hours.

Resolution

This is a known limitation that Analytics for 8x8 Work currently does not support displaying call details on calls over 3 hours.

Additional Information

We are looking into increasing this value, there is no ETA at this time.

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